Terms and Conditions

These General Terms and Conditions of Sale (hereinafter “GTCS”) govern the purchase and use of digital vouchers (hereinafter “Vouchers”) marketed through the website [basshoteldiana.it] (hereinafter “Site”).

1. Seller identification

The Vendor of the Vouchers is:

  • Company name: Hotel Diana srl
  • Registered Office: via Ponte Lambin 16, 38010 Andalo Trento
  • VAT / FISCAL CODE: 01671670220
  • Contact: info@basshoteldiana.it | PEC: hotel-diana@legalmail.it

2. Subject matter and definitions

The Voucher consists of a digital entitlement document (alphanumeric code or QR code) giving the holder the right to use goods or services from the Seller or indicated partners under the terms specified in the product sheet. Unless expressly stated otherwise, the Voucher may only be used once.

3. Purchase procedure and conclusion of contract

  • 3.1. Purchase is made exclusively by means of the telematic procedure of the Site.
  • 3.2. The contract shall be deemed concluded following payment and the simultaneous sending to the Customer of the order confirmation email containing the Voucher or the download instructions.
  • 3.3. In case of payment by electronic gateway (e.g. credit card or instant payment systems), the Voucher shall be sent immediately after confirmation of the transaction. In case of purchase by bank transfer, the Voucher shall only be sent after the payment has been credited to the Seller’s bank account.
  • 3.4. The Customer shall verify the correctness of the data entered (in particular the email address) before sending the order.

4. Prices and payment methods

  • 4.1. All prices are in Euro (€) and include VAT, where applicable.
  • 4.2. Payment can be made via the systems indicated in the checkout (e.g. Credit Card, PayPal, Bank Transfer). Delivery of the Voucher is subject to correct receipt of payment.

5. Methods of delivery

Vouchers are exclusively digital. They are sent to the email address provided by the Customer or made available in the personal area within a few minutes after payment, subject to technical verification or deferred payment (transfer).

6. Validity and use

  • 6.1. The Voucher has a fixed expiry date indicated on the product sheet and on the Voucher itself.
  • 6.2. After the expiry of the validity period, the Voucher shall no longer be redeemable, cannot be extended, and does not entitle to any reimbursement or compensation.
  • 6.3. The Voucher is redeemable in a single payment, unless otherwise expressly stated.

7. Transfer, loss and theft

  • 7.1. Unless otherwise stated, the Voucher is freely transferable.
  • 7.2. The Customer shall be solely responsible for the safekeeping of the Voucher code. The Seller shall not be liable in case of loss, theft or unauthorised use of the code once delivered to the Customer’s e-mail address.

8. Right of Withdrawal

  • 8.1. General Rule: Pursuant to Art. 52 of the Consumer Code, the Customer acting as consumer has the right to withdraw from the purchase within 14 days, provided that the Voucher has not yet been used or viewed.
  • 8.2. Exclusion for digital content: the Voucher sent in PDF format or by email code is considered “digital content provided on a non-material medium”. Pursuant to Art. 59, letter o) of the Consumer Code, the right of withdrawal shall be excluded from the moment the sending of the Voucher starts (i.e. when the email is delivered), subject to the agreement of the Customer that he/she agrees to forfeit this right with the immediate delivery of the file.
  • 8.3. Exclusion for services with a specific date: withdrawal is also excluded for vouchers relating to services concerning leisure time (e.g. events, dinners, hotels) if the contract provides for a specific date or period of performance (Art. 59, letter n of the Consumer Code).

9. Liability

The Seller shall not be liable for any delays or inefficiency caused by third parties (e.g. Internet problems) or force majeure. The Seller’s liability shall be limited exclusively to the nominal value of the Voucher purchased.

10. Processing of personal data

Customer data will be processed in accordance with EU Regulation 2016/679 (GDPR). Please refer to the full Privacy Policy on the Site.

11. Dispute Resolution (ODR)

In the event of a dispute, the Customer may have recourse to the European Online Dispute Resolution (ODR) platform available at the following address: https://ec.europa.eu/consumers/odr/.

12. Applicable law and jurisdiction

These GTC shall be governed by Italian law. For any dispute with a “Consumer” Customer, the Court of residence or domicile of the same shall have jurisdiction; in all other cases, the Court of Trento shall have jurisdiction.